Help and Support in Crisis Situations

This specialised, short-term, anonymous psychosocial help offers support in coping with a highly stressful situation that a person cannot cope with on their own.

Crisis intervention aims to stabilise the individual’s psychological state and find resources to help them overcome a difficult life situation. It focuses on solving the situation “here and now”. If necessary, once the psychological state has been stabilised, follow-up care in the form of psychological or psychotherapeutic counselling may be recommended.

Crisis intervention is provided in the form of an individual meeting (face-to-face), by telephone and electronically (via e-mail) and usually lasts 50 minutes. However, it can be extended or shortened depending on the person’s specific needs and the individual assessment of the situation.

The crisis interventionist can be a social worker, a psychologist/psychotherapist or a psychiatrist/doctor. In addition to a university degree, training in crisis intervention is required.

The most common crisis intervention topics

• death, serious illness or injury, car accident, change in health status, addictive behaviour in the family, psychiatric issues
• imprisonment, loss of employment, loss of financial resources
• difficulties in interpersonal relationships
• violent behaviour, conflict, bullying, divorce, breakups, marriage breakdown, etc.
• sexual harassment – what to do if you experience sexual harassment at the University of Pardubice
• changes (change of residence, transition to university, change of job, birth of a child, retirement)
• etc.

The crisis intervention service is

• anonymous (clients do not have to introduce themselves when using the service; they only provide information they consider important)
• free of charge
• without any recording (calls are not monitored, e-mails are not stored)

If necessary, you can get in touch with the contact person of the Faculty of Arts and Philosophy of UPCE, who will offer and arrange follow-up services: